Emergency Procedures

SA Bridge Assoc. Emergency Procedures

SA Bridge Assoc. is the largest bridge club in South Australia and is spread over a number of venues. These procedures relate to SA Bridge Assoc. – Unley only. Other venues must follow the procedures laid out by the venue owners.

If the Club Manager (CM) is on duty, they should be immediately advised of any emergency and will assume control of the situation.

If the CM is not on duty at the time, the Duty Director must assume control of the situation.

Medical Emergency

  • This refers to a medical emergency involving one of the players, kibitzers, staff, or a member of the general public.
  • Assess the situation as quickly as possible. If the situation is assessed as serious (e.g. person unconscious) solicit help from any person present with a medical or nursing background, or with St John Ambulance first aid training.
  • Call an ambulance by dialing ‘000’ if your assessment of the patient’s condition (with or without the help of a trained person) indicates that course of action is required. Do not take chances – it is better to call an ambulance and find that it was not really required than vice-versa.
  • If the patient is unconscious, get help to clear airways and move them into the recommended “coma position”.
  • If the patient is awake, make them as comfortable as possible, and make sure that someone stays with them at all times until the ambulance arrives. A blanket is located in the old stationery closet in the South-Western corner of the main hall.
  • After the patient has left in the ambulance, it may be necessary to contact relatives (if we have contact numbers in the members’ database), arrange for the patient’s vehicle and possessions to be secured.

Evacuation of Clubrooms

  • The clubrooms should be evacuated in the case of a fire, serious gas leak, or earthquake.
  • There are 3 emergency exits in the clubrooms – the front and rear doors, and an emergency fire exit in the Eastern wall of the main hall (at the Northern end of the wall). All exit doors are marked with emergency exit signs.
  • When a decision is taken to evacuate the building, advise players in a calm clear voice, to make for the nearest exit, calmly and in an orderly fashion.
  • Less mobile players (those in wheelchairs or using walking frames or sticks) need to be directed to the front doors. Ask all players to help their less mobile table mates where necessary.
  • Players using the front and side doors should be directed to move away from the front of the premises. The park approximately 50 meters east along Young Street is the designated assembly area.
  • Players exiting via the back door should be directed to move to the southern end of the car park. If Emergency Services personnel deem it safe, they may be directed to join other the people at the front of the premises via the car park driveway.
  • People should not attempt to drive their vehicles out of the car park until advised to do so by Emergency Services personnel.

Power Blackout (at night)

  • While a power blackout may not strictly be classified as an emergency situation (assuming it is not accompanied by one of the emergencies listed above), it is important that the situation is dealt with effectively and that calm is maintained.
  • There are two sets of emergency lights (northern wall) that come on automatically when there is power failure.
  • Emergency exit signs will remain illuminated in the event of a power blackout. A large torch is located in the bottom drawer of the filing cabinet which has the laser printer on to of it (near the directors’ desk), and another is located in the Club Manager’s office on top of the book case immediately behind the door to the office. Candles must not be used as they constitute a fire hazard.
  • Ask players to stay calm and remain in their seats.
  • Ascertain the likely duration of the blackout by contacting ETSA Utilities on 131366. Keep players apprised of the situation.
  • If the likely duration is longer than 1 hour, advise players that play for the night will be abandoned (if a pairs session is at least 75% completed before the blackout, it can still be scored later with averages allocated for unplayed rounds, and counted normally). If the expected delay is not known, wait for 60 minutes and then abandon play if power has not been restored.
  • If the decision is made to abandon play, direct all players to vacate the building via the front door only (the back stairs and the side exit are potentially hazardous in the dark or by torchlight). Players who need to get to their cars in the rear car park should be directed to do so by exiting via the front door and getting to the car park via the driveway.
  • The torches should be used to help evacuate the building in the first instance, and then to help drivers access the car park. Do this as a single group so that people are not walking down the driveway while cars are being driven out.

SA Bridge Assoc. Privacy  & Refund Policy

Introduction

SA Bridge Assoc. regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all SA Bridge Assoc. users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact the Club Manager on 8373 3995.

Collection of Information

In order to use the website, Facebook or other social media for SA Bridge Assoc., we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by SA Bridge Assoc. is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website, Facebook or other social media.

Use of Collection Information

Any details collected from SA Bridge Assoc. customers are required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at manager@saba.asn.au. 

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at manager@saba.asn.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

SA Bridge Assoc. uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at manager@saba.asn.au.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

SA Bridge Assoc. may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

SA Bridge Assoc. does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the SA Bridge Assoc. site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.sabridgeassoc.asn.au.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

SA Bridge Assoc. Security Policy

SA Bridge Assoc. uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

– Payments are fully automated with an immediate response. – Your complete credit card number cannot be viewed by SA Bridge Assoc. or any outside party. – All transactions are performed under 128 Bit SSL Certificate. – All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. – eWAY is an authorised third party processor for all the major Australian banks. – eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by SA Bridge Assoc.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. For annual subscriptions, monthly payments and monthly vouchers we will update our records/print vouchers within one working day of receipt of payment.

If you wish to query a delivery please contact us at manager@saba.asn.au.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a seven day money-back guarantee from the time you receive the goods. Please email us at manager@saba.asn.au within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn,  used, or lost after delivery. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.